Refund & Cancellation Policy
We believe in fair and transparent dealings. This policy clearly outlines the terms for project cancellation and refund eligibility at Joyan.
Last updated: June 17, 2026
Important: All projects are undertaken under a project agreement or Statement of Work (SOW) that defines scope, milestones, and payment terms. This refund policy applies in addition to any project-specific terms. In case of conflict, the signed project agreement prevails.
1. Policy Overview
Joyan ("we", "us", "our") provides professional software development services including mobile app development, website development, UI/UX design, API integration, and software maintenance. Due to the bespoke, time-and-resource-intensive nature of custom software development, our refund policy is structured around work completed at the time of cancellation.
We are committed to fair resolution in all cases. If you are unhappy with any aspect of our work, we encourage you to first contact us so we can attempt to resolve the issue before any cancellation or refund request is formally raised.
Business
Joyan Private Limited
Contact
info@joyansolution.com
2. Project Cancellation
ACancellation by Client
You may cancel a project at any time by sending a written cancellation notice to info@joyansolution.com with the subject line: PROJECT CANCELLATION – [Your Name/Company].
- Cancellation takes effect from the date the written notice is received and acknowledged by us.
- All work completed up to the cancellation date will be invoiced and must be paid in full before any files or assets are handed over.
- Any deposits or milestone payments already made and corresponding to completed work are non-refundable.
- We will provide a detailed breakdown of completed work within 5 business days of the cancellation notice.
BCancellation by Joyan
We reserve the right to cancel a project under the following circumstances:
- Non-payment of invoices beyond 30 days of the due date.
- Client requests that violate ethical standards, applicable laws, or our Terms & Conditions.
- Prolonged unresponsiveness (more than 30 consecutive days without client communication) that prevents project progress.
- Discovery of misrepresentation of project scope or business nature at onboarding.
If we cancel a project due to our own inability to deliver (not related to client fault), we will issue a refund for any work not yet completed on a pro-rata basis.
3. Refund Eligibility
Refund eligibility depends on the stage of the project at the time of cancellation:
Before Work Begins
If you cancel before we have started any work (no design mockups, no code, no research), you are eligible for a full refund of any amounts paid, minus any payment processing fees charged by third-party payment providers.
During Discovery / Scoping Phase
If discovery sessions, scope documentation, wireframes, or architecture planning have been completed, the cost of this work will be deducted from the refund. The remaining balance (if any) will be returned.
During Active Development
Once active development has begun, the hours and resources spent on completed deliverables are non-refundable. We will calculate the value of work completed and refund any overpayment beyond that amount.
Milestone Completed / Approved
Payments made for milestones that have been completed and approved (either explicitly or through non-objection within the review period) are not eligible for refund.
Project Fully Delivered
Once the final deliverables have been handed over and/or the project has been deployed, no refund is available. Post-delivery bug fixes within the agreed warranty period will be handled separately.
4. Non-Refundable Work & Expenses
The following categories of work and expenses are never refundable, regardless of the stage of cancellation:
Discovery & Consultation Time
Time spent in discovery calls, requirement gathering, technical consultations, and scope definition.
Design Work Delivered
UI/UX wireframes, mockups, prototypes, and brand assets that have been shared with the client.
Development Hours Logged
Any development hours already recorded against your project — whether backend, frontend, or mobile.
Third-Party Licenses Purchased
Domain registrations, API subscriptions, stock assets, fonts, or software licences purchased on your behalf.
Infrastructure Setup
Server configuration, CI/CD pipeline setup, database architecture, and cloud resource provisioning.
Approved Milestones
Any project phase or milestone that has been formally or tacitly approved by the client.
Intellectual Property on Cancellation: Work that has not been paid for in full remains the intellectual property of Joyan. Source code, design files, and other deliverables will only be transferred upon full settlement of all outstanding invoices.
5. How to Request a Refund
To initiate a refund or cancellation, follow these steps:
Submit Written Request
Email info@joyansolution.com with subject: REFUND REQUEST – [Your Name]. Include your project name, invoice number(s), and the reason for the request.
Acknowledgement
We will acknowledge your request within 2 business days and begin reviewing your project timeline and completed work.
Work Assessment
Our team will prepare a breakdown of all work completed up to the cancellation date and calculate any refundable amount within 5 business days.
Resolution
We will communicate our decision with a detailed written explanation. If a refund is approved, we will initiate it within 7–10 business days.
Dispute Resolution
If you disagree with our assessment, you may escalate by replying to the refund thread. We will attempt good-faith mediation before any formal dispute process.
6. Refund Processing Timelines
| Stage | Refund Decision | Payment Transfer |
|---|---|---|
| Before work begins | Within 2 business days | 5–7 business days |
| Discovery / scoping phase | Within 5 business days | 7–10 business days |
| Active development | Within 7 business days | 10–14 business days |
| Approved milestone | Not eligible | — |
| Project delivered | Not eligible | — |
Refunds are processed to the original payment method. Bank transfer timelines may vary depending on your financial institution. International transfers may take up to 5 additional business days.
Post-Delivery Bug Warranty
All completed projects include a 30-day post-delivery warranty for bug fixes directly related to our development work (not third-party service failures or client-side changes). Warranty support is provided at no additional cost and is separate from this refund policy — it does not constitute grounds for a refund after project delivery.